Frequently asked questions
How many free video consultations can I do under this partnership? (or) can I do on Practo?
As part of this partnership, Lifebuoy and Practo, each individual can avail one free video consultation only with a verified General Physician on Practo. You can choose to consult for yourself or do a consultation on behalf of your family member. You can download the Practo app and consult with top doctors across different specialities.
Will I be able to follow-up with the doctor after availing my free video consultation on Practo?
After your free video consultation, you will be able to follow-up with your doctor for free for the next 3 days.
For what specialities can I avail of this free online doctor consultation?
This partnership between Lifebouy and Practo allows you to avail of a free video consultation with a General Physician only. You can download the Practo app and do paid consultations with India’s top doctors across 25+ specialities.
Are your online doctors qualified?
We follow a strict verification process for every doctor providing online medical services on Practo. Our team manually verifies necessary documents, registrations, and certifications for every doctor.
Which doctor will I get connected to?
Once you start the online consultation, you will see a list of doctors (General Physicians) who are currently online and available. Practo’s allocation algorithm will match you to one of those highly qualified and experienced doctors for your consultation.
Is online doctor consultation safe and secured on Practo?
The privacy of our patients is critical to us, and thus, we are compliant with industry standards like ISO 27001. Rest assured that your online consultation with a doctor is completely safe and secured with 256-bit encryption.
What happens if I don’t get a response from a doctor?
In the unlikely event that the allocated doctor does not respond, just reach out to our support team through the “HELP” section and they would ensure your issue gets resolved in no time.
Can I order medicines and book lab tests using online prescriptions?
Practo is a one-stop-shop for all your medical and health needs. After receiving an online prescription from our doctors, you can order medicines and health products online and get them delivered to your doorstep. You can also book various diagnostic and health check-ups on Practo.