Shipping

Due to the ability to customise the size and colour of our products, all of our items are handcrafted to order and we therefore work towards a 3 week lead time for production of your item prior to it being shipped.  We ship to the UK, EU and USA.  Our shipping rates are a flat fee and you will find a list of rates below:

UK - £30 - 3-7 working days from date of dispatch 

All other EU Countries - £75 - 7-10 working days from date of dispatch

USA - £120 - 7-10 working days from date of dispatch

We get it...Nobody likes to pay for shipping... But everybody loves handcrafted bespoke furniture made to order and you don't get one without the other. Please bear in mind these are large, heavy items which require specialist transportation arrangements. We can assure you that we lose money on the shipping in order to keep the costs within reason.

 

We've got loads more information on shipping in the FAQ page.

Returns

We're super confident your expectations will be surpassed when you receive your order, however we do accept returns for a full refund or exchange. 

 

If you wish to exchange your item we will off-set the price against any other item you wish to swap for and either refund/charge the difference accordingly.

Please contact us within 3 days of your product being delivered to advise us of your intention to return your product.

Buyers are responsible for any costs involved in the return shipping costs of an item/s and all item/s must be sent back within 14 days from the original delivery date.  

 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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©2018 by Furniture with Soul